Effective date: 12/02/2026
Hazel - The Exam Mentor ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your information when you use our website or services.
1. Who We Are
Hazel - The Exam Mentor operates as a sole trader in the United Kingdom and is the data controller responsible for your personal data.
Contact email: [email protected]
2. The Data We Collect
Depending on how you interact with our website or services, we may collect:
Parent / Customer Data
Name
Email address
Phone number
Billing information (where required)
Information submitted via forms, bookings, or enquiries
Student Data
We only collect limited student information necessary to provide educational services:
Student name
Year group
Email address
Student data must be submitted by a parent or legal guardian.
Technical & Website Data
IP address
Browser / device information
Cookies and tracking data
Website usage information
3. How Data Is Collected
Information may be collected when you:
Complete contact forms
Sign up for newsletters or resources
Download lead magnets or materials
Make purchases
Create accounts
Use booking systems
Submit consent forms
Browse the website (via cookies / analytics tools)
4. How We Use Personal Data
We use your data for legitimate business and educational purposes, including:
Responding to enquiries
Delivering tutoring or mentoring services
Providing online courses or resources
Managing bookings and accounts
Sending service-related communications
Sending marketing communications (where consent is given)
Improving website performance and user experience
Meeting legal or regulatory obligations
We do not sell or trade personal data.
5. Legal Basis for Processing
Under UK GDPR, we rely on appropriate lawful bases, including:
Consent – for marketing communications and student participation
Contractual necessity – to deliver paid services
Legitimate interests – to operate and improve the website and services
Legal obligations – where required by law
6. Marketing Communications
We send marketing emails using MailerLite and Funnel Sketchers.
You will only receive marketing emails if you have opted in
Every email contains a clear unsubscribe option
You may unsubscribe at any time
We respect your communication preferences.
7. Payments & Financial Information
Website Purchases
Payments made via the website are securely processed by Stripe.
We do not store full payment card details
Payment processing is handled by Stripe under their own security and privacy policies
Tutoring Payments
For private tutoring, payments may be made by bank transfer.
We do not access or store your banking credentials
We only receive the payment itself and basic transaction references
8. Third-Party Services & Data Processors
We use trusted third-party providers to operate our business. These may process personal data on our behalf, including:
Stripe – payment processing
MailerLite – email communications
Funnel Sketchers – platform, accounts, funnels, student portal
Payhip – digital products / purchases
Meta (Facebook / Instagram) Pixel – advertising & analytics
YouTube – embedded video content
These providers operate under their own privacy and security frameworks and are responsible for safeguarding data within their systems.
9. Cookies & Tracking Technologies
Our website uses cookies and tracking technologies to:
Analyse website traffic
Improve functionality and performance
Support marketing and advertising activities
You can manage cookie preferences through your browser settings.
10. Student Data & Safeguarding
We take safeguarding and children’s privacy seriously.
Student data is provided by parents or legal guardians
Parents must provide consent for tutoring and course participation
Consent is collected via Microsoft Forms (Teams) or Funnel Sketchers forms
Students may communicate through approved platforms or email using parent-provided details
We only collect information necessary for educational delivery and communication.
11. Data Retention
We retain personal data only as long as reasonably necessary:
Parent data (e.g., email addresses): Retained until you unsubscribe or request removal
Student data: Retained for up to 6 months after the end of a tutoring contract
This supports continuity and returning families
Data is securely deleted when no longer required
12. Data Security
We implement appropriate technical and organisational safeguards to protect personal data from:
Unauthorised access
Loss or misuse
Accidental disclosure
However, no online transmission can be guaranteed as completely secure.
13. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request erasure
Restrict or object to processing
Withdraw consent where applicable
To exercise your rights, contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
14. Changes to This Policy
We may update this privacy policy periodically. The latest version will always be available on this website.